Last updated: 20 October 2026
14-day money-back guarantee
If Printrio Pro or Business is not right for you, ask for a refund within 14 days of your first payment for a subscription and you get the full amount back — no questions asked. This applies to monthly and yearly plans and also covers the statutory right of withdrawal of consumers in the EU, EEA and UK.
Renewals
Renewal payments are not refunded, except where required by law or where a renewal was charged by mistake (for example, you cancelled before the renewal date). You can cancel at any time; the plan then stays active until the end of the period you have paid for and does not renew.
How to request a refund
Orders are processed by our reseller Paddle.com, the Merchant of Record. Request a refund through paddle.net (find your order with the e-mail address you used), or write to support@printrio.app with your order number and we will arrange it with Paddle. Refunds go back to the original payment method, normally within 5–10 business days after approval.
What happens to the licence
When a payment is refunded, the subscription ends and the licence is deactivated. Your Printrio instance returns to the Free plan within 72 hours; running prints are not interrupted and your data stays in your own database.
Questions
Write to support@printrio.app. See also the Terms of service and the Privacy policy.
Contact support@printrio.app.